California Consumer Privacy Act (CCPA)

KeRn Machine Services (KeRn-MS) is committed to protecting the privacy of California residents in compliance with the California Consumer Privacy Act (CCPA). This notice describes your rights and our practices regarding personal information.

California residents have the following rights under CCPA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, company name
• Commercial Information: Service requests, support tickets, repair history
• Internet Activity: Website usage data, cookies, analytics
• Professional Information: Job title, company details, technical specifications

We use personal information for the following business purposes:

• Providing technical support and repair services
• Processing service requests and quotes
• Communicating about services and support
• Improving our website and services
• Complying with legal obligations
• Maintaining security and preventing fraud

We do not sell personal information. We may share information with service providers who assist us in operating our business, subject to confidentiality obligations.

Categories of third parties we may share with:

• Cloud hosting providers
• Analytics services
• Email and communication platforms
• Payment processors

To exercise your CCPA rights, you may:

• Email us at: privacy@kern-ms.com
• Contact us through our contact form
• Call our support line (specify during business hours)

We will verify your identity before processing your request. We aim to respond within 45 days of receiving a verifiable request.