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Terms of Service

1. Agreement to Terms

By accessing and using KeRn Machine Services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

KeRn Machine Services provides:

  • Beckhoff computer and drive amplifier repair services
  • Hard drive data recovery and disk image hosting
  • OPC-UA machine analytics and monitoring
  • TwinCAT, EtherCAT, and LightBus diagnostics
  • Remote PLC problem analysis and support
  • Messer cutting machine support services

3. Service Limitations

While we strive to provide the highest quality service, we cannot guarantee successful repair or data recovery in all cases. Data recovery success rates depend on the physical condition of the media and nature of the failure.

4. Client Responsibilities

Clients agree to:

  • Provide accurate information about equipment and issues
  • Ensure proper authorization for equipment servicing
  • Maintain backup systems for critical data
  • Follow recommended maintenance procedures
  • Pay for services according to agreed terms

5. Warranties and Disclaimers

Repaired equipment is warranted for 90 days from the date of service. This warranty covers defects in workmanship but does not cover damage from misuse, accidents, or normal wear and tear. ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

6. Limitation of Liability

IN NO EVENT SHALL KeRn Machine Services BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM THE USE OR INABILITY TO USE OUR SERVICES.

7. Data Confidentiality

We maintain strict confidentiality of all client data, machine configurations, and proprietary information. All employees and contractors sign non-disclosure agreements.

8. Payment Terms

Payment is due upon completion of services unless other arrangements have been made. We accept major credit cards, bank transfers, and purchase orders from approved accounts. Late payments may incur interest charges.

9. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of KeRn Machine Services and protected by copyright laws. Clients retain ownership of their data and equipment.

10. Governing Law

These terms are governed by the laws of the United States and the state in which our services are performed. Any disputes shall be resolved through binding arbitration.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us through our contact page.

Last Updated: November 2025