Privacy Policy

1. Introduction

This Privacy Policy describes how KeRn Machine Services ("we", "us", or "our") collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable US privacy laws.

2. Data We Collect

We may collect the following types of information:

• Contact information (name, email, phone number, company name)
• Technical information (IP address, browser type, device information)
• Machine data and analytics (when using OPC-UA services)
• Service request details and communication history
• Disk images and data recovery files (encrypted and secured)

3. How We Use Your Data

We use your personal data to:

• Provide our services (repair, data recovery, analytics)
• Communicate with you about service requests and support
• Improve our services and website functionality
• Comply with legal obligations
• Maintain security and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent: You have given clear consent for specific processing activities
• Contract: Processing is necessary to fulfill our service agreement
• Legal obligation: Processing is required by law
• Legitimate interests: For business operations that don't override your rights

5. Data Storage and Security

All data is encrypted in transit and at rest. Disk images and sensitive files are stored on secure, redundant servers with strict access controls. We implement industry-standard security measures including encryption, firewalls, and regular security audits.

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Restrict: Request restriction of processing
• Withdraw consent: Withdraw consent at any time

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Disk images are retained according to your service agreement and can be deleted upon request.

8. International Data Transfers

Data is primarily processed within the United States. If data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Cookies

We use essential cookies for website functionality and analytics cookies (with your consent) to improve our services. You can manage cookie preferences through the cookie consent banner.

10. Contact Us

For privacy inquiries, data requests, or to exercise your rights, please contact us at:
Email: privacy@industrialtechsolutions.com
Or use our contact form.

11. Updates to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the bottom indicates the most recent revision. Continued use of our services constitutes acceptance of the updated policy.