AVAILABLE 24/7

Remote Support & Problem Analysis

Get immediate expert assistance via TeamViewer or AnyDesk. No travel time, no delays - just fast, professional problem solving for your Beckhoff systems.

$150
Per started hour
<2h
Typical response
24/7
Availability

How Remote Support Works

1

Contact Us

Call or email us with your issue description

2

Connect

Install TeamViewer or AnyDesk for secure connection

3

Diagnose

Our expert analyzes and troubleshoots the problem

4

Resolve

Get your system back online quickly

What We Support Remotely

TwinCAT 2 & TwinCAT 3
Runtime errors and exception handling
PLC program debugging and optimization
License activation issues
Version migration support
Library and function block troubleshooting
EtherCAT & LightBus
Network topology diagnosis
Communication errors and timeouts
Device configuration issues
Distributed clock synchronization
LightBus legacy system support
EL/KL Terminal Analysis
I/O terminal diagnostics and testing
Analog signal troubleshooting
Safety terminal configuration
Terminal replacement guidance
Firmware updates
SPECIALIZED
Messer Cutting Systems
Machine-specific error codes
Cutting parameter optimization
Motion control troubleshooting
HMI and visualization issues
Production line diagnostics

Transparent Pricing

Simple, straightforward pricing with no hidden fees

$150/hour
Billed per started hour
No minimum charge
First started hour is billed, then hourly
Includes diagnostics & solution
Full problem analysis and resolution
Documentation provided
Written summary of findings and fixes
Follow-up support
30 days of email support included
Example: Typical Session
• EtherCAT communication error
• 1.5 hours diagnosis and fix
• Total cost: $300 (2 started hours)
Request Remote Support Now

Why Remote Support?

Faster Response

No travel time means we can start diagnosing your problem within minutes, not hours or days.

Lower Costs

Save on travel expenses and downtime costs. Pay only for actual working time.

Secure Connection

Industry-standard TeamViewer and AnyDesk with enterprise-grade encryption.

Ready to Get Started?

Contact us now and get your system back online quickly with expert remote support.